Job Description
Are you looking for a career that offers the perfect work-life balance?
Apex Customer Solutions is seeking a dedicated Weekend Customer Service Representative to join our high-performing team in Memphis, Tennessee. In this pivotal role, you will be the voice of our brand, ensuring our valued customers receive exceptional service while enjoying the freedom of a structured weekend schedule.
We pride ourselves on a culture of excellence, continuous improvement, and employee appreciation. If you are a problem-solver who thrives in a supportive environment, we want to meet you!
Apex Customer Solutions is seeking a dedicated Weekend Customer Service Representative to join our high-performing team in Memphis, Tennessee. In this pivotal role, you will be the voice of our brand, ensuring our valued customers receive exceptional service while enjoying the freedom of a structured weekend schedule.
We pride ourselves on a culture of excellence, continuous improvement, and employee appreciation. If you are a problem-solver who thrives in a supportive environment, we want to meet you!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve complex customer issues efficiently while maintaining a high Customer Satisfaction Score (CSAT).
- Document all customer interactions, account details, and transactions accurately in our CRM system.
- Collaborate with the support team to identify recurring issues and propose process improvements.
- Maintain a thorough and up-to-date knowledge of our products, services, and company policies.
- Uphold brand standards by adhering to dress code, punctuality, and attendance policies.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call center, or retail environments is preferred.
- Strong verbal communication skills and the ability to listen actively.
- Proficiency with Microsoft Office Suite and CRM software (experience with Salesforce or Zendesk is a plus).
- Ability to work weekends (Friday, Saturday, Sunday) and occasional holidays as required.
- Must be detail-oriented and capable of multitasking in a fast-paced setting.