Job Description
Join our dynamic team as a Weekend Customer Service Representative! We're hosting a hiring event for motivated individuals seeking flexible weekend shifts in Fresno, CA. Enjoy competitive pay, comprehensive training, and opportunities for career growth. Perfect for students, parents, or anyone seeking a rewarding part-time role with a supportive team environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precision
- Collaborate with support teams to resolve complex cases
- Maintain customer satisfaction metrics and quality standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Proficiency with CRM software and MS Office Suite
- Weekend availability (Sat/Sun, 8am-8pm shifts)
- Positive attitude and commitment to customer excellence