Job Description
Join FlexiCare Solutions as a Weekend Customer Service Representative and kickstart your career in a dynamic, supportive environment! We're seeking enthusiastic individuals who thrive in weekend settings to deliver exceptional client experiences. This role offers flexible weekend shifts (Saturday/Sunday) with competitive pay and growth opportunities. Perfect for students, career changers, or those seeking supplemental income. Enjoy our modern San Jose facility with free parking and a collaborative team culture. Training provided—no experience necessary!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing issues accurately
- Update customer records in CRM systems while maintaining data confidentiality
- Collaborate with weekday teams to ensure seamless service continuity
- Adhere to company protocols for weekend emergency procedures
- Participate in monthly weekend team training sessions
- Track and report customer feedback trends to management
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal and written communication skills
- Basic computer proficiency (email, MS Office, CRM systems)
- Ability to work independently and as part of a team
- Flexible schedule availability for weekend shifts (6 AM - 6 PM)
- Customer service mindset with problem-solving aptitude
- Willingness to complete paid company training program