Job Description
Are you looking for a rewarding career with flexible weekend hours?
NC Customer Solutions is seeking motivated and energetic individuals to join our growing team in the heart of Charlotte, NC. We are a dynamic company dedicated to providing exceptional support to our clients and pride ourselves on fostering a positive, inclusive work environment.
As a Weekend Customer Service Representative, you will be the face of our brand on weekends, ensuring our customers have a seamless and positive experience. We offer comprehensive training, competitive benefits, and a clear path for career advancement.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Flexible weekend schedule (Saturday & Sunday).
- Health, dental, and vision insurance options.
- Employee referral bonuses.
- Career growth opportunities within the organization.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on resolving issues efficiently.
- Provide accurate information regarding products, services, and account status to our valued customers.
- Process orders, returns, and exchanges accurately while adhering to company policies.
- Document all customer interactions and transactions in the CRM system to maintain detailed records.
- Collaborate with the support team to identify trends and improve overall service quality.
- Maintain a professional and friendly demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is preferred but not required (we provide paid training!).
- Strong verbal and written communication skills.
- Ability to type 35+ WPM and navigate computer systems quickly.
- Must be reliable and punctual; availability for weekend shifts is mandatory.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).