Job Description
Are you a reliable individual looking for a stable weekend schedule?
Apex Support Solutions is seeking a dedicated Weekend Customer Service Representative to join our growing team in Cleveland, Ohio. In this role, you will be the voice of our brand, helping our valued customers resolve their inquiries with empathy and efficiency.
We offer a competitive wage, comprehensive benefits, and a supportive work environment that values your time and effort. If you thrive in a fast-paced setting and excel at communication, we want to hear from you.
Responsibilities
- Answer inbound and outbound customer calls regarding products, services, and account inquiries.
- Resolve customer issues and complaints with a focus on first-call resolution.
- Document all interactions accurately in our CRM system.
- Provide accurate information regarding pricing, policies, and procedures.
- Collaborate with the support team to improve overall service quality.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in a call center or customer service environment is preferred.
- Must be available to work weekends: Saturday and Sunday.
- Strong verbal communication and active listening skills.
- Proficiency with computers and navigating web-based applications.