Job Description
Are you seeking an opportunity to earn extra cash while enjoying the flexibility of a weekend shift? Apex Support Solutions is looking for a motivated and professional Customer Service Representative to join our dynamic team in Detroit, Michigan.
We are currently hiring for a Full-Time position that offers competitive pay, comprehensive benefits, and a supportive culture. Whether you are looking to advance your career or simply want a reliable income on the weekends, this role is designed for you.
Key Benefits:
- Competitive hourly rate of $18.00 - $25.00.
- Weekend flexibility with paid time off.
- Health, Dental, and Vision insurance.
- Professional training and career advancement opportunities.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend hours.
- Resolve customer inquiries and complaints efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain and update customer records in the CRM system.
- Collaborate with team leads to improve service processes and team performance.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday & Sunday) and holidays as required.
- Proficiency with Microsoft Office Suite and computer systems.
- Self-motivated with a positive attitude.