Job Description
Are you a dedicated professional seeking a stable career with the flexibility of a weekend schedule? Apex Support Solutions is currently hiring a Full-Time Customer Service Representative to join our dynamic team in Charlotte, NC. We pride ourselves on delivering exceptional support and are looking for individuals who thrive in a fast-paced environment.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with speed and empathy. We offer competitive hourly pay, comprehensive benefits, and a supportive work culture that values your contribution. If you are ready to advance your career while enjoying a balanced work-life schedule, apply today!
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with the operations team to identify trends and improve service protocols.
- Maintain a professional demeanor and adhere to company brand standards at all times.
- Resolve complex issues by escalating to senior management when necessary.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Minimum of 1 year of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work full-time hours, including weekends (Saturday & Sunday).
- Proficiency with computer systems and basic software applications.