Job Description
We are looking for a reliable and professional Customer Service Representative to join our dynamic team in Minneapolis, MN. This is a full-time position designed for individuals seeking a stable weekend schedule with an immediate start.
At Apex Logistics Solutions, we value our employees and offer a competitive benefits package including health insurance, paid time off, and career growth opportunities. If you thrive in a fast-paced environment and enjoy helping people, we want to hear from you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Process orders, returns, and exchanges efficiently while ensuring data integrity.
- Resolve complex customer issues and escalate them to the shift supervisor when necessary.
- Maintain a high level of product knowledge to provide accurate information.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with the operations team to improve service protocols and workflow.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; previous customer service experience is preferred.
- Strong computer literacy and proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.
- Must be available for an immediate start.
- Ability to multitask in a high-volume environment.