Job Description
We are currently seeking a highly motivated Weekend Customer Service Representative to join our dynamic team in New Orleans. As a key member of our support division, you will be responsible for delivering exceptional service to our clients during high-traffic weekend periods.
This is a Full Time opportunity for individuals who thrive in a fast-paced environment and are committed to problem-solving. You will play a crucial role in maintaining our company reputation for reliability and customer satisfaction.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on weekend shifts.
- Resolve complex technical issues and account concerns efficiently while adhering to quality standards.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the support team and department heads to escalate and resolve escalated tickets.
- Provide product training and guidance to new and existing customers.
- Stay updated on product knowledge and policy changes to ensure accurate information delivery.
- Maintain a professional and positive demeanor during peak operational hours.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in customer service or technical support (1+ years preferred).
- Strong verbal and written communication skills.
- Must be available to work full-time weekend shifts (Saturday and Sunday).
- Proficient in Microsoft Office Suite and CRM software.
- Ability to multitask and work effectively in a remote or hybrid office setting.