Job Description
Are you looking for a rewarding career that offers the flexibility you need without sacrificing full-time benefits? Omaha Logistics & Support is seeking a dedicated Weekend Customer Service Representative to join our growing team. In this role, you will be the face of our company, ensuring our clients receive exceptional support while enjoying a competitive pay structure and a schedule that works for your lifestyle.
We are committed to providing a supportive work environment where you can thrive professionally and personally. Our weekend team plays a crucial role in maintaining our high standards of service excellence.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free with our standard Friday through Monday schedule.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Full-Time Benefits: Access to health insurance, paid time off, and retirement plans.
Key Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during weekend shifts.
- Resolve customer issues and complaints efficiently while maintaining a positive, professional demeanor.
- Accurately process orders, returns, and exchanges using our CRM software.
- Update customer accounts with accurate information and transaction history.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Identify trends in customer feedback to help improve our overall service quality.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service, retail, or a related field.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work weekends (Friday, Saturday, Sunday) on a rotating or fixed schedule.
- Problem-solving mindset with a focus on customer satisfaction.
Ready to advance your career with a company that values your time? Apply today!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during weekend shifts.
- Resolve customer issues and complaints efficiently while maintaining a positive, professional demeanor.
- Accurately process orders, returns, and exchanges using our CRM software.
- Update customer accounts with accurate information and transaction history.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Identify trends in customer feedback to help improve our overall service quality.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service, retail, or a related field.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work weekends (Friday, Saturday, Sunday) on a rotating or fixed schedule.
- Problem-solving mindset with a focus on customer satisfaction.