Job Description
Are you looking for a rewarding career with a flexible schedule? Apex Support Solutions is hosting a massive Hiring Event for Weekend Customer Service Representatives. We are expanding our operations in Columbus, Ohio and are actively recruiting talent to join our elite support team. Whether you are based in Ohio or looking to relocate to Houston, TX, we have opportunities waiting for you.
Join a company that values your time and talent. We offer a modern work environment, competitive pay, and the chance to make a real impact in the lives of our customers every weekend.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts.
- Resolve customer inquiries and complaints efficiently while maintaining a positive demeanor.
- Process orders, returns, and account updates with high accuracy and speed.
- Document all customer interactions and feedback in our CRM systems.
- Collaborate with the team to troubleshoot complex issues and improve service processes.
- Adhere to all company policies, quality assurance standards, and safety protocols.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is a strong plus but not mandatory.
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday & Sunday) on a rotating schedule.
- Basic computer proficiency and familiarity with CRM software.
- Strong problem-solving abilities and a customer-first mindset.