Job Description
Are you ready to kickstart your career with a company that values your time and talent? Apex Customer Solutions is hosting a special Hiring Event in Jacksonville, FL! We are looking for enthusiastic Customer Service Representatives to join our growing team, specifically for our high-demand Weekend Shift.
Why Join Us?
- Flexible Schedule: Enjoy the best of both worlds with a consistent weekend schedule.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Professional Growth: Opportunities for advancement within a top-tier organization.
- Modern Environment: Work in a state-of-the-art facility with a supportive team culture.
We are looking for individuals who are patient, detail-oriented, and ready to make a difference. If you are looking for a job that offers stability and a positive work environment, this is the opportunity for you.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries with a focus on speed and accuracy.
- Resolve customer issues and complaints professionally to ensure high satisfaction ratings.
- Accurately process orders, returns, and exchanges using the company CRM system.
- Document all customer interactions and account updates in our internal database.
- Collaborate with team leads to identify process improvements and workflow efficiencies.
- Maintain a positive, empathetic, and professional demeanor at all times.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service or call center experience is preferred but not required.
- Excellent verbal communication and active listening skills.
- Ability to type 35+ WPM and navigate computer systems efficiently.
- Must be available to work weekends (Saturday and Sunday).
- Must pass a background check and drug screening.