Job Description
Are you ready to kickstart your career with a dynamic team?
Horizon Contact Solutions is hosting an exclusive Hiring Event in Jacksonville, Illinois, and we are looking for motivated Customer Service Representatives to join our weekend shift team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to shine.
As a Customer Service Representative, you will be the friendly voice of our brand, ensuring our clients receive top-tier support. We offer a comprehensive benefits package, including health insurance, paid time off, and career advancement opportunities.
Why Join Us?
- Impactful Work: Make a real difference in our customers' lives every day.
- Flexible Schedule: Enjoy your weekdays off with our reliable weekend shifts.
- Growth: Clear pathways for promotion within our growing company.
Responsibilities
- Manage high-volume inbound and outbound calls with a positive and professional attitude.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company scripts and policies.
- Accurately document customer interactions and account information in our CRM system.
- Identify opportunities for upselling and cross-selling products or services to meet sales targets.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Stay updated on product knowledge and training materials to provide accurate information.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, call center, or retail is a plus but not mandatory.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Excellent verbal communication and active listening skills.
- Strong computer proficiency and ability to learn new software quickly.
- Ability to remain calm and professional under pressure.