Job Description
Are you looking for a rewarding part-time position that fits your weekend lifestyle?
Apex Support Solutions is currently seeking dedicated Weekend Support Specialists to join our growing team in Houston, Texas. We offer a dynamic work environment, competitive pay, and the flexibility you need to enjoy your weekdays.
In this role, you will be the first point of contact for our valued clients, ensuring their weekend inquiries are resolved with speed and empathy. If you are organized, tech-savvy, and ready to make an impact without sacrificing your weekends, we want to hear from you.
Responsibilities
- Respond to high-volume customer inquiries via email, live chat, and phone during weekend shifts.
- Resolve technical issues and product-related questions with patience and accuracy.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the Monday-Friday support team to ensure seamless workflow continuity.
- Assist in maintaining accurate inventory and service logs.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is highly desirable.
- Must be available to work Saturdays and Sundays on a rotating schedule.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively in a fast-paced environment.