Job Description
Are you searching for Immediate Start Weekend Shift Jobs in Oklahoma City, OK that provide the financial security of Weekly Pay? Apex Support Solutions is currently seeking high-caliber Customer Service Representatives to join our elite team. We are a rapidly growing organization dedicated to delivering premium support experiences.
In this role, you will play a pivotal part in our weekend operations, ensuring our clients receive seamless assistance while enjoying a schedule that maximizes their personal time. We offer a competitive compensation package and a culture that prioritizes employee growth.
What You Will Do:
- Handle a high volume of incoming customer inquiries with empathy and efficiency.
- Resolve complex issues and escalate matters to senior leadership when necessary.
- Document all interactions accurately in our CRM database.
- Collaborate with cross-functional teams to streamline support processes.
- Process returns, exchanges, and billing inquiries according to strict compliance standards.
Responsibilities
- Manage high-volume customer inquiries via phone and email with professionalism and empathy.
- Resolve complex issues and escalate tickets to management when necessary.
- Maintain accurate and up-to-date customer records in our CRM system.
- Process returns, exchanges, and refunds according to company policy.
- Collaborate with the team to improve service standards and customer satisfaction scores.
Qualifications
- High school diploma or equivalent (GED).
- Proven experience in customer service or retail preferred.
- Strong verbal and written communication skills.
- Availability to work weekends (Saturday and Sunday) as required.
- Basic computer proficiency and typing speed of 40+ WPM.