Job Description
We are seeking a dedicated and empathetic Weekend Customer Service Representative to join our rapidly growing team in Miami, Ohio. If you are looking for a role that offers paid training and flexible weekend hours, this is the perfect opportunity for you.
At Apex Support Solutions, we pride ourselves on delivering exceptional service to our clients. You will be the first point of contact for our valued customers, resolving inquiries and ensuring a seamless experience. We offer a competitive salary, comprehensive benefits, and a supportive work environment.
Why Join Us?
- Paid Training: No experience needed—we provide all the tools and knowledge you need to succeed.
- Flexible Schedule: Focus on your weekends while maintaining your work-life balance.
- Career Growth: Opportunities for advancement within our customer service team.
- Modern Facilities: Work in a clean, professional, and well-equipped call center environment.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and issues efficiently using our CRM software.
- Accurately document all customer interactions and account information.
- Stay updated on product knowledge and policy changes through training sessions.
- Escalate complex issues to the Team Lead or Supervisor when necessary.
- Meet and exceed daily and weekly performance metrics regarding call quality and speed.
Qualifications
- High school diploma or GED required.
- Previous call center experience is a plus but not mandatory for the right candidate.
- Must be available to work weekend shifts (Saturday and Sunday).
- Strong verbal communication skills and a friendly, professional demeanor.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to multitask and remain calm under pressure.