Job Description
Are you a proactive problem solver looking for a rewarding role in Customer Service? Apex Support Solutions is hiring for a high-impact Weekend Shift position in the heart of New York City. This is an immediate start opportunity for individuals who excel in a fast-paced environment.
We pride ourselves on delivering exceptional client experiences. As a Weekend Representative, you will be the first point of contact for our valued customers, ensuring their needs are met with efficiency and empathy.
Key Highlights:
- Competitive Pay: $18 - $24 per hour.
- Immediate Start: Join us this weekend!
- Modern Office: Prime location in Manhattan.
Responsibilities
- Manage a high volume of inbound and outbound calls during weekend shifts (Saturday & Sunday).
- Resolve customer inquiries, complaints, and technical issues with a focus on retention.
- Accurately process orders, returns, and account information using CRM software.
- Document all interactions and update customer records in real-time.
- Collaborate with the support team to identify trends and improve service quality.
- Adhere to all company policies and compliance standards.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal communication and active listening skills.
- Must be available to work weekends on a consistent schedule.
- Proficient with computer systems and MS Office applications.