Job Description
We are excited to host a Hiring Event in Oakland, CA, looking for dedicated individuals to join our team as Customer Service Representatives. In this role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with empathy and efficiency. Join us for a rewarding career with competitive benefits, including health insurance, paid time off, and a supportive weekend-friendly schedule.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a professional demeanor.
- Resolve customer issues and complaints promptly to ensure high satisfaction scores.
- Document all interactions accurately in our CRM database and internal systems.
- Collaborate with team leads to address complex account problems and escalations.
- Meet and exceed daily KPI targets regarding call handling and sales conversion.
- Maintain a deep knowledge of our products and services to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred but not mandatory for the right candidate.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work weekends (Saturday and Sunday) with flexibility for shift changes.
- Must pass a background check and drug screening.