Job Description
Are you looking for a rewarding career in customer service with a company that values your growth? Apex Support Solutions is currently hiring dedicated professionals for our Weekend Shift team in Dallas, TX. We are expanding our operations to serve clients across North Carolina and the surrounding areas.
We are looking for individuals who are passionate about helping others and want to start a career with paid training. Whether you are an experienced agent or new to the industry, we provide the tools and support you need to succeed. Join a team that offers competitive pay, flexible scheduling, and a modern work environment.
Why Choose Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Paid Training: No experience? No problem! We invest in your success with comprehensive training.
- Weekend Flexibility: Great for students or those seeking work-life balance.
- Modern Technology: Work with the latest CRM tools and support systems.
What You'll Do
As a Weekend Shift Representative, you will be the face of our brand, ensuring our clients receive top-tier service. You will handle a variety of inquiries while maintaining high standards of professionalism.
Responsibilities
- Manage a high volume of inbound and outbound calls during weekend shifts (Saturday and Sunday).
- Resolve customer inquiries, complaints, and issues with patience and professionalism.
- Document all customer interactions accurately in the CRM system.
- Identify opportunities to upsell or cross-sell products and services to meet sales targets.
- Collaborate with team leads to improve service quality and customer satisfaction scores.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Ability to work weekends, including Saturday and Sunday.
- Reliable computer and internet connection (for onsite or hybrid roles).
- A positive attitude and a genuine desire to help customers succeed.