Job Description
Join our dynamic team at Coastal Commerce Solutions, where weekend flexibility meets professional growth! We're seeking energetic Weekend Customer Service Specialists to deliver exceptional experiences during our peak weekend hours. This role offers competitive compensation, weekend-only scheduling (Saturday/Sunday), and the opportunity to develop valuable customer service skills in a supportive environment. Perfect for students, parents, or professionals seeking supplemental income with consistent weekend hours.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person with exceptional professionalism
- Process transactions accurately while maintaining a 95%+ satisfaction rate
- Resolve customer issues using de-escalation techniques and solution-oriented mindset
- Collaborate with weekday teams to ensure seamless service continuity
- Operate POS systems and maintain organized transaction records
- Uphold brand standards through polished appearance and positive communication
- Contribute to weekend performance improvement initiatives
Qualifications
- Minimum 1 year customer service or retail experience preferred
- Strong conflict resolution and problem-solving abilities
- Flexible availability for Saturday/Sunday shifts (8am-6pm)
- Proficiency with POS systems and basic office software
- Exceptional communication skills with attention to detail
- Ability to thrive in fast-paced, high-traffic environments
- Valid driver's license and reliable transportation
- Pass background check and drug screening