Job Description
Join Sunshine Hospitality Group's dynamic team as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak weekend operations. This flexible role offers the perfect work-life balance for those seeking weekend-only schedules while contributing to San Diego's vibrant hospitality scene. Enjoy competitive pay, comprehensive training, and a supportive team environment where your weekend dedication is valued.
Responsibilities
- Provide exceptional customer service to weekend guests via phone, email, and in-person interactions
- Manage reservation systems and coordinate weekend check-in/check-out processes
- Resolve guest inquiries and concerns with prompt, personalized solutions
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Maintain detailed guest records and update CRM systems accurately
- Assist with weekend event coordination and special request fulfillment
Qualifications
- Minimum 1 year customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Proficiency with reservation software and Microsoft Office Suite
- Strong problem-solving abilities and conflict resolution expertise
- Flexibility to work weekends (Saturday/Sunday) with occasional holidays
- High school diploma or equivalent; college degree preferred
- Valid California driver's license and reliable transportation