Job Description
Join Oklahoma City Solutions Inc. as a Weekend Customer Service Specialist and become the face of our growing brand! We're seeking energetic professionals to deliver exceptional support during our busiest weekend hours. Enjoy a flexible schedule while making real impact in our customers' lives. Our modern downtown office offers a collaborative environment with competitive compensation and growth opportunities. Be part of a team that values work-life balance and celebrates weekend warriors!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts
- Resolve billing, technical, and service-related issues with precision
- Document interactions accurately in our CRM system
- Collaborate with weekday teams for seamless handovers
- Identify upsell opportunities to enhance customer experience
- Maintain 95% customer satisfaction score
- Participate in weekend team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to work independently during weekend shifts
- Positive attitude under pressure
- Valid Oklahoma driver's license (for occasional off-site events)
- Availability for all weekend shifts (Sat/Sun 8am-6pm)