Job Description
Join our dynamic team at Apex Solutions Group as a Weekend Customer Service Specialist in Dallas, TX! We're seeking motivated professionals to deliver exceptional customer experiences during high-traffic weekend hours. This immediate-start role offers competitive pay, flexible scheduling, and opportunities for growth within a supportive environment. If you thrive in fast-paced settings and excel at problem-solving, we encourage you to apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Proactively identify opportunities to improve customer satisfaction metrics
- Assist with weekend inventory management and quality assurance checks
- Contribute to team performance goals and service level agreements
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficient with CRM software (Salesforce/Zendesk preferred)
- Strong conflict resolution and multitasking abilities
- Excellent verbal/written communication skills
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday, 6 AM - 6 PM)
- High school diploma or equivalent; college degree a plus