Job Description
Join our award-winning team at Pacific Coast Solutions and become the voice of excellence for our valued customers! We're seeking a Weekend Customer Service Specialist to deliver exceptional experiences while enjoying San Diego's vibrant lifestyle. This flexible weekend role offers competitive compensation, comprehensive training, and opportunities for advancement in a supportive, fast-paced environment.
Perfect for students, professionals seeking work-life balance, or anyone passionate about making a difference. Our modern downtown office features stunning bay views and a collaborative culture where your contributions are celebrated.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues efficiently while maintaining high customer satisfaction scores
- Process orders, returns, and service requests using our CRM platform
- Collaborate with cross-functional teams to address escalated concerns
- Document interactions accurately and maintain detailed case notes
- Contribute to continuous improvement initiatives
- Adhere to all company policies and regulatory requirements
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce experience preferred)
- Strong problem-solving skills and emotional intelligence
- Ability to work independently and prioritize tasks effectively
- Flexible availability required (Saturday/Sunday shifts)
- High school diploma or equivalent; college degree preferred
- Positive attitude and passion for customer advocacy