Job Description
Join our dynamic team at Urban Hospitality Group and transform your weekends into rewarding experiences! We're seeking enthusiastic Weekend Customer Service Specialists to deliver exceptional guest experiences at our premium DC locations. This flexible part-time role offers competitive compensation, weekend-only scheduling, and opportunities for growth in the hospitality industry.
Perfect for students, side hustlers, and professionals seeking work-life balance. Enjoy complimentary meals, employee discounts, and a vibrant team culture while serving Washington DC's most discerning clientele.
Responsibilities
- Deliver exceptional customer service to weekend guests with warm professionalism
- Manage high-volume reservations and walk-in inquiries efficiently
- Process payments using POS systems and maintain accurate transaction records
- Coordinate with cross-functional teams to ensure seamless weekend operations
- Resolve guest inquiries and concerns with prompt, solution-oriented approaches
- Uphold brand standards in cleanliness, presentation, and service protocols
- Contribute to weekend inventory management and supply replenishment
Qualifications
- Previous customer service or hospitality experience preferred
- Availability to work weekends (Friday/Saturday/Sunday) exclusively
- Strong communication skills with excellent attention to detail
- Ability to multitask in fast-paced environments with composure
- Basic proficiency with POS systems and reservation software
- Must be 18+ years old and authorized to work in the US
- Valid Washington DC food handler certification (or willingness to obtain)
- Professional appearance and positive attitude essential