Job Description
Join Fresno's premier community service team as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during peak weekend hours. This role offers flexible Saturday/Sunday shifts while making a tangible impact in our local community. Enjoy competitive pay, consistent scheduling, and a supportive environment where your weekend dedication is valued.
Responsibilities
- Provide in-person and phone support to community members during weekend operating hours
- Process service requests and resolve inquiries efficiently
- Assist with weekend event coordination and community outreach activities
- Maintain accurate client records and documentation systems
- Collaborate with weekday staff for seamless service continuity
- Support facility operations during weekend shifts
- Contribute to weekend service improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or community support experience
- Availability to work Saturdays and Sundays (6am-6pm shifts)
- Strong communication and conflict resolution skills
- Proficient with Microsoft Office Suite and CRM systems
- Valid California driver's license (if field visits required)
- Ability to work independently in fast-paced weekend environments
- Bi-lingual English/Spanish proficiency highly desirable