Job Description
Join our dynamic team as a Weekend Customer Service Specialist in San Jose! We're seeking energetic professionals to deliver exceptional customer experiences during weekend shifts. Enjoy competitive pay, flexible scheduling, and a collaborative environment while supporting our growing tech community.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and provide product support for our software solutions
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Identify upsell opportunities and contribute to revenue targets
- Participate in weekend team training and process improvement initiatives
Qualifications
- 1+ years of customer service or technical support experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and ticketing systems
- Ability to work independently and prioritize tasks
- Weekend availability (Saturday/Sunday, 8 AM - 6 PM)
- High school diploma or equivalent; college degree preferred