Job Description
Join our dynamic team as a Weekend Customer Service Specialist at Metro Retail Solutions! We're seeking enthusiastic entry-level professionals to deliver exceptional service during our busy weekend shifts. Perfect for students, career changers, or those seeking flexible schedules, this role offers hands-on experience in customer relations, inventory management, and sales support. Enjoy a supportive environment with competitive pay and opportunities for growth within our expanding Virginia operations.
Responsibilities
- Deliver outstanding customer service across all touchpoints including in-person, phone, and digital channels
- Assist with inventory management, stock replenishment, and visual merchandising
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve customer inquiries and complaints with professionalism and empathy
- Collaborate with weekend team members to maintain store cleanliness and safety standards
- Support promotional activities and seasonal campaigns during peak weekend hours
- Participate in brief team huddles and training sessions before shifts
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and interpersonal skills
- Basic proficiency with technology and point-of-sale systems
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Reliable transportation to weekend shifts (Friday-Sunday)
- Positive attitude and commitment to teamwork
- Must be available for all weekend shifts (Fri-Sun 10am-6pm)