Job Description
Join our dynamic team at FlexWork Solutions and transform your weekends into rewarding opportunities! We're seeking enthusiastic Weekend Customer Service Specialists to deliver exceptional experiences to our growing client base. Enjoy competitive pay, flexible scheduling, and immediate start dates in Jacksonville's vibrant market. Perfect for students, parents, or anyone seeking supplemental income with weekends off!
Why You'll Love Working With Us:
- Competitive hourly pay with weekend differential
- Comprehensive paid training
- Health and wellness benefits for part-time staff
- Clear advancement pathways
- Modern, tech-enabled workspace
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, account, and service issues with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with weekend support teams to ensure seamless service delivery
- Contribute to process improvement initiatives
- Adhere to compliance and security protocols
- Support promotional campaigns during peak weekend hours
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently and as part of a team
- Proficiency with CRM software and Microsoft Office Suite
- Flexible schedule availability (Saturdays/Sundays)
- Positive attitude and problem-solving mindset
- Basic typing speed of 40+ WPM