Job Description
Join Boston's premier hospitality team as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our busiest weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant downtown atmosphere while advancing your career in customer excellence.
Responsibilities
- Provide exceptional in-person and phone customer support during weekend hours (Sat/Sun 8AM-8PM)
- Manage guest inquiries, bookings, and resolve service issues with empathy and efficiency
- Process transactions and maintain accurate guest records using our CRM system
- Coordinate with cross-functional teams to ensure seamless weekend operations
- Contribute to weekend service improvement initiatives and guest satisfaction metrics
Qualifications
- 1+ years customer service experience in hospitality, retail, or call center environment
- Availability for consistent weekend shifts (Saturday/Sunday)
- Proficiency with reservation systems and Microsoft Office Suite
- Exceptional communication skills and conflict resolution abilities
- Ability to thrive in fast-paced, high-volume settings
- High school diploma or equivalent required