Job Description
Join our vibrant team as a Weekend Customer Service Specialist and enjoy weekends off during the week! CityLife Hospitality Group is seeking energetic professionals to deliver exceptional guest experiences at our premier Indianapolis locations. This role offers the perfect work-life balance with Saturday and Sunday availability, allowing you to pursue personal goals while building a rewarding career.
As a key brand ambassador, you'll handle guest inquiries, manage reservations, and ensure seamless operations during peak weekend hours. We provide comprehensive training, flexible scheduling, and a supportive team environment where your contributions are valued.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Manage reservation systems and coordinate weekend event logistics
- Process payments and maintain accurate transaction records
- Resolve guest inquiries with professionalism and efficiency
- Collaborate with cross-functional teams to ensure operational excellence
- Assist with weekend inventory management and facility upkeep
- Contribute to a positive team culture through proactive communication
Qualifications
- High school diploma or equivalent; college degree preferred
- Proven customer service experience in hospitality or retail
- Availability to work every Saturday and Sunday (9 AM - 6 PM)
- Strong communication and conflict resolution skills
- Proficiency with reservation systems (e.g., Opera, Resy)
- Ability to multitask in a fast-paced weekend environment
- Valid Indiana driver's license (if required for site visits)
- Basic knowledge of Indianapolis tourism attractions a plus