Job Description
Join our dynamic team as a Weekend Customer Service Specialist in Wichita! We're seeking enthusiastic individuals to deliver exceptional service during weekend hours (Saturdays & Sundays). Enjoy flexible scheduling while supporting our valued customers with inquiries, order processing, and issue resolution. This role offers competitive pay, comprehensive training, and a supportive team environment. Perfect for students, parents, or anyone seeking weekend work-life balance!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using CRM systems
- Resolve customer complaints and escalate complex issues to supervisors
- Update customer records and maintain detailed transaction logs
- Collaborate with weekday teams to ensure seamless service continuity
- Meet weekly performance metrics for response times and resolution rates
- Participate in weekend team briefings and training sessions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or retail experience
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced weekend environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekend shifts (6 AM - 6 PM)
- Positive attitude and commitment to customer satisfaction