Job Description
Join our dynamic team in Indianapolis as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional customer experiences during our peak weekend hours. This flexible role offers competitive pay, comprehensive training, and a supportive team environment. Ideal for students, second earners, or those seeking weekend-only work. Enjoy weekends off while making a meaningful impact on our clients' satisfaction!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Process orders, returns, and service requests accurately
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for call quality and resolution time
- Participate in weekend team training and improvement initiatives
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Proficiency with CRM software and MS Office Suite
- Flexible availability for all weekend shifts (Sat/Sun)
- Positive attitude and resilience under pressure
- Basic knowledge of retail/service industry best practices