Job Description
Join our dynamic team as a Weekend Customer Service Specialist in San Jose! We're seeking energetic professionals to deliver exceptional customer experiences during peak weekend hours. This role offers competitive pay, flexible scheduling, and opportunities for growth in a fast-paced tech environment. If you thrive in customer-facing roles and value work-life balance, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with precision
- Collaborate with cross-functional teams to ensure seamless service
- Maintain detailed customer interaction records in CRM systems
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company protocols and security guidelines
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Available Saturdays and Sundays (7 AM - 3 PM or 3 PM - 11 PM)
- High school diploma or equivalent required