Job Description
Join our award-winning team at Coastal Hospitality Group as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak weekend operations. Enjoy flexible Saturday/Sunday shifts with competitive pay, premium benefits, and a dynamic work environment in beautiful San Diego. Perfect for students, parents, or anyone seeking weekend work-life balance.
Responsibilities
- Provide exceptional in-person and phone customer service to weekend guests
- Manage check-in/check-out procedures efficiently
- Resolve guest inquiries and service issues with professionalism
- Process payments and maintain accurate transaction records
- Coordinate with housekeeping and maintenance teams
- Execute weekend promotional activities and upselling initiatives
- Maintain pristine lobby and common area standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Strong communication and conflict resolution skills
- Ability to work independently and as part of a team
- Proficient with reservation systems and POS software
- Flexible availability for weekend shifts (Sat/Sun)
- Valid California driver's license (for occasional errands)
- Basic knowledge of San Diego tourism preferred