Job Description
Join Urban Retail Solutions as a Weekend Customer Service Specialist and transform your weekends into rewarding experiences! We're seeking energetic individuals to deliver exceptional service during Saturday and Sunday shifts at our premium downtown San Francisco location. Enjoy competitive pay, flexible scheduling, and a vibrant team atmosphere while helping customers create memorable shopping experiences.
This role offers the perfect balance for students, parents, or professionals seeking supplemental income with predictable weekend hours. No nights or weekdays required! We provide comprehensive training and a supportive environment where your contribution directly impacts customer loyalty and store success.
Responsibilities
- Deliver exceptional customer service through in-person assistance and digital support
- Process transactions accurately using POS systems while maintaining cash handling standards
- Manage inventory and merchandise presentation during weekend shifts
- Resolve customer inquiries and escalations with professionalism and empathy
- Collaborate with weekend team to maintain store operations and visual standards
- Participate in weekend inventory counts and stock replenishment activities
- Adhere to all safety protocols and store policies during operating hours
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- Weekend availability mandatory (Saturday/Sunday shifts only)
- 1+ years customer service or retail experience preferred
- Proficiency with POS systems and basic technology tools
- Strong communication and problem-solving abilities
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and commitment to teamwork
- San Francisco residency preferred (relocation assistance available)