Job Description
Join Metro Solutions Group as a Weekend Customer Service Specialist and become the face of innovation in Detroit's thriving retail sector! We're seeking dynamic individuals to deliver exceptional service during our high-traffic weekend shifts. This role offers flexible scheduling, competitive pay, and opportunities for career growth within our expanding team. Enjoy weekend hours while contributing to a company culture that values work-life balance and recognizes outstanding performance.
Responsibilities
- Provide exceptional customer service via in-person and digital channels during weekend shifts
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve customer inquiries and concerns with empathy and efficiency
- Assist with inventory management and visual merchandising during off-peak hours
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Participate in weekend promotional events and sales initiatives
Qualifications
- Minimum 1 year customer service or retail experience
- Strong communication and conflict resolution skills
- Availability to work Saturdays and Sundays (6am-2pm or 2pm-10pm)
- Basic proficiency with POS systems and digital communication tools
- Ability to stand for extended periods and lift up to 25 lbs
- High school diploma or equivalent required
- Positive attitude and problem-solving mindset essential