Job Description
Join FlexShift Solutions as a Weekend Customer Service Specialist and enjoy the perfect work-life balance! We're seeking energetic individuals to deliver exceptional customer experiences during weekend shifts in Wichita. This role offers flexible scheduling, competitive pay, and opportunities for growth in a supportive environment. If you thrive in dynamic settings and value weekends off during the week, apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and tools
- Process transactions and maintain accurate customer records
- Collaborate with weekday teams to ensure seamless service continuity
- Contribute to weekend team performance metrics and improvement initiatives
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or retail experience
- Strong communication and problem-solving skills
- Ability to work independently and in team settings
- Proficiency with CRM software and Microsoft Office Suite
- Flexible availability for weekend shifts (Saturday/Sunday)
- Positive attitude and adaptability to changing priorities