Job Description
Are you a dedicated professional seeking a Weekend Shift opportunity that fits your lifestyle? Apex Solutions Group is currently recruiting a Customer Service Specialist for our Atlanta, Georgia location.
Join a forward-thinking team where your weekends matter. We offer a quiet, productive work environment with competitive pay and a culture that values work-life balance. If you have a passion for problem-solving and helping others, we want to hear from you.
Responsibilities
- Manage a high volume of customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Resolve complex technical issues and product-related questions to ensure high customer satisfaction scores.
- Process returns, exchanges, and refunds in compliance with company financial policies.
- Maintain and update customer relationship management (CRM) databases with detailed notes.
- Collaborate with the weekday support team to relay critical feedback and escalations.
- Identify trends in customer issues and suggest improvements to internal processes.
- Adhere to strict attendance schedules, working Saturdays and Sundays as required.
Qualifications
- High school diploma or GED required; Associate’s degree or relevant certification preferred.
- Minimum of 1 year of customer service experience in a technical or retail environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Strong written and verbal communication skills with a polished professional tone.
- Ability to troubleshoot basic computer hardware and software issues.
- Must be reliable, self-motivated, and able to work independently during weekends.