Job Description
Join Coastal Solutions Group's elite weekend team in Virginia Beach! We're seeking energetic professionals to deliver exceptional customer experiences during our high-demand weekend shifts. Enjoy competitive pay, premium benefits, and a vibrant workplace culture while serving our coastal community. Perfect candidates thrive in fast-paced environments and value work-life balance.
This role offers weekend-only scheduling (Saturday/Sunday, 8am-8pm) with no weekday commitments. You'll be part of a tight-knit team focused on exceeding client expectations through personalized service and innovative solutions. Our modern facility features ocean views, flexible scheduling options, and growth opportunities into leadership roles.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with 98% resolution rate
- Process transactions and resolve billing discrepancies using proprietary CRM systems
- Collaborate with weekend support team to maintain service SLA standards
- Document interactions in Salesforce and contribute to process improvement initiatives
- Proactively identify upsell opportunities to enhance client retention
- Train on new weekend protocols quarterly to maintain service excellence
Qualifications
- Minimum 1 year customer service experience in high-contact environment
- Proficiency in CRM platforms (Salesforce preferred)
- Exceptional conflict resolution and multitasking abilities
- Flexible availability for weekend shifts (8am-8pm Sat/Sun)
- Strong attention to detail with transactional accuracy
- Valid Virginia driver's license for occasional off-site client visits
- Associate degree or equivalent professional certification