Job Description
Join our dynamic team at Coastal Solutions Group as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional service during our peak weekend hours. This role is perfect for individuals seeking flexible weekend schedules while contributing to our award-winning customer experience. Enjoy competitive pay, comprehensive training, and a supportive team environment in Virginia Beach's premier service sector.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person with exceptional professionalism
- Process transactions accurately using our proprietary CRM system while maintaining 99.9% data integrity
- Resolve customer escalations with empathy and efficiency, achieving 95%+ satisfaction scores
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Maintain organized documentation of customer interactions and service metrics
- Proactively identify opportunities for service improvements and process optimization
- Support inventory management and facility readiness for weekend operations
Qualifications
- Minimum 1 year customer service experience in fast-paced environments
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Exceptional communication skills with ability to de-escalate complex situations
- Strong attention to detail with proven transaction accuracy track record
- Flexible availability to work Saturdays and Sundays (8 AM - 8 PM shifts)
- Valid Virginia driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs
- High school diploma or equivalent required; associate degree preferred