Job Description
Join Summit Hospitality Group as a Weekend Customer Service Specialist and enjoy a fulfilling part-time role with competitive pay and flexible scheduling! We're seeking energetic individuals to deliver exceptional guest experiences during our busiest weekend hours at our premium downtown Seattle location. This position offers an ideal opportunity for students, professionals, or anyone seeking weekend work-life balance while contributing to our award-winning service culture. Enjoy complimentary meals, employee discounts, and a supportive team environment designed for growth and recognition.
Responsibilities
- Deliver exceptional customer service through personalized interactions and problem-solving
- Manage weekend reservation systems and walk-in guest flow efficiently
- Process payments and maintain accurate transaction records
- Coordinate with cross-functional teams to ensure seamless operations
- Uphold cleanliness and presentation standards across all guest areas
- Handle guest inquiries with professionalism and local knowledge
- Assist with inventory management and stock rotation procedures
Qualifications
- Minimum 1 year customer service or hospitality experience
- Availability for all weekend shifts (Saturday/Sunday) with flexibility
- Strong communication and conflict resolution skills
- Proficient with point-of-sale systems and reservation software
- Ability to multitask in a fast-paced environment
- Valid Washington state food handler's certificate (or willingness to obtain)
- Positive attitude and collaborative team spirit