Job Description
Join our dynamic team at Sunrise Hospitality Group and transform your weekends into rewarding experiences! We're seeking passionate Weekend Customer Service Specialists to deliver exceptional guest experiences at our premier Albuquerque location. Enjoy a supportive environment where your weekend flexibility becomes your greatest asset. Our competitive compensation includes hourly tips, employee discounts, and opportunities for advancement within our growing hospitality network.
Perfect for students, parents, or professionals seeking work-life balance, this role offers consistent Saturday/Sunday shifts with no late nights. We provide comprehensive training and a culture that values your unique contributions. Be part of Albuquerque's most trusted hospitality brand while building valuable customer service skills that open doors to countless career opportunities.
Responsibilities
- Deliver exceptional customer service across all guest touchpoints
- Manage weekend check-in/check-out procedures efficiently
- Resolve guest inquiries and concerns with professionalism
- Coordinate with cross-functional teams for seamless operations
- Maintain accurate guest records and reservation systems
- Upsell premium services to enhance guest experiences
- Ensure facility cleanliness and safety standards
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Flexible weekend availability (Saturday/Sunday)
- Strong communication and conflict resolution skills
- Proficiency with reservation software systems
- Ability to work independently and as part of a team
- Basic computer literacy and multitasking abilities
- Positive attitude and commitment to service excellence