Job Description
Join our dynamic team at Texas Retail Solutions as a Weekend Customer Service Specialist! We're seeking enthusiastic professionals who thrive in fast-paced environments and value work-life balance. This flexible Saturday-Sunday role offers competitive compensation, comprehensive training, and opportunities for advancement. Perfect for students, parents, or anyone seeking weekend-only employment without weekday commitments. Enjoy weekends off while delivering exceptional service to our valued clients in the Dallas metro area.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and efficiency
- Process transactions and maintain accurate client records using our proprietary CRM system
- Resolve customer issues promptly and escalate complex cases to management when needed
- Collaborate with weekend team members to ensure seamless store operations
- Contribute to inventory management and merchandising tasks during weekend shifts
- Participate in weekend team meetings and training sessions
- Maintain a clean, organized, and welcoming customer environment
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service or retail experience
- Strong verbal communication and active listening skills
- Proficiency with point-of-sale systems and basic Microsoft Office applications
- Ability to work independently and as part of a team in a fast-paced setting
- Flexibility to work Saturdays and Sundays (8 AM - 6 PM shifts)
- Valid Texas driver's license and reliable transportation
- Basic math and cash handling skills