Job Description
Join our dynamic team at CityScape Solutions and become the face of excellence for weekend customers in Charlotte! We're seeking passionate individuals to deliver exceptional service while enjoying a flexible weekend schedule. Our supportive culture values work-life balance, offering competitive pay and growth opportunities. If you thrive in fast-paced environments and want to make weekends rewarding, this role is perfect for you.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during weekend shifts
- Resolve inquiries efficiently using CRM tools and knowledge base resources
- Collaborate with weekday teams to ensure seamless service continuity
- Document interactions accurately and maintain detailed case records
- Identify opportunities to enhance customer experience and process improvements
- Participate in weekend team huddles and training sessions
Qualifications
- 1+ years of customer service experience in a high-volume environment
- Exceptional communication skills with clear, professional demeanor
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (Salesforce preferred) and MS Office
- Ability to work independently with minimal supervision on weekends
- High school diploma or equivalent; associate's degree preferred
- Flexibility to work alternating Saturdays and Sundays