Job Description
Join our dynamic team at Tampa Bay Solutions as a Weekend Customer Service Specialist! We're seeking energetic professionals who thrive in flexible weekend schedules while delivering exceptional service. This role offers competitive pay, a supportive team environment, and the opportunity to work during weekends with weekday flexibility. If you're passionate about customer satisfaction and seeking a rewarding part-time position in sunny Tampa, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism
- Process transactions and resolve billing issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with weekday team members for seamless handoffs
- Meet/exceed customer satisfaction metrics weekly
- Assist with weekend inventory and operational tasks
- Participate in quarterly weekend team training sessions
Qualifications
- 1+ years customer service experience in fast-paced environments
- Exceptional communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work independently with minimal supervision
- Flexible availability including Saturdays and Sundays
- High school diploma or equivalent required
- Positive attitude and problem-solving mindset