Job Description
Join ApexConnect Solutions as a Weekend Customer Service Specialist and enjoy the perfect work-life balance! We're seeking energetic professionals to join our dynamic team for immediate weekend shifts in Denver. This is your opportunity to deliver exceptional customer experiences while maintaining weekdays free for personal pursuits. Our modern downtown office offers a collaborative environment with competitive pay and growth opportunities.
As a key member of our customer experience team, you'll handle inbound inquiries, resolve issues efficiently, and contribute to our reputation for outstanding service. We provide comprehensive training and a supportive culture where your weekend contributions are valued. Perfect for students, parents, or anyone seeking weekend flexibility without sacrificing career growth.
Responsibilities
- Manage high-volume inbound customer calls and digital communications with professionalism
- Resolve product inquiries, billing questions, and technical support issues
- Document customer interactions accurately in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Meet/exceed weekly performance metrics for resolution times and customer satisfaction
- Identify and escalate complex issues to senior support staff
- Contribute to process improvement initiatives for weekend operations
Qualifications
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to work independently and as part of a team
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work Saturdays and Sundays (8 AM - 6 PM shifts)
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening