Job Description
Join Coastal Connect Solutions as a Weekend Customer Service Specialist and enjoy a rewarding career while maintaining your weekday schedule! We're seeking energetic professionals to deliver exceptional service during our busiest weekend hours at our Jacksonville riverfront location. This role offers competitive pay, flexible scheduling, and growth opportunities within our dynamic team.
As a key member of our weekend crew, you'll handle high-volume customer inquiries, resolve service issues, and ensure seamless operations during peak Saturday/Sunday shifts. We provide comprehensive training and a supportive environment where your contributions directly impact customer satisfaction.
Responsibilities
- Manage incoming customer calls, emails, and in-person inquiries with professionalism and efficiency
- Resolve service issues and process transactions accurately during weekend shifts
- Collaborate with cross-functional teams to maintain consistent service standards
- Document interactions and update customer information in CRM systems
- Contribute to weekend operational excellence through proactive problem-solving
- Support inventory management and weekend promotional activities as needed
Qualifications
- Minimum 1 year customer service experience in fast-paced environments
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Weekend availability (Saturday/Sunday required, 8am-6pm shifts)
- Proficiency with CRM software and Microsoft Office Suite
- High school diploma or equivalent; college degree preferred
- Ability to thrive independently while collaborating in team settings