Job Description
Join our dynamic team as a Weekend Customer Service Specialist and enjoy work-life balance with Saturday/Sunday shifts! At Bluegrass Logistics, we value weekend warriors who keep our operations running smoothly while others rest. This role offers competitive pay, comprehensive training, and opportunities for advancement. If you're seeking flexible weekend hours in a supportive environment with growth potential, apply today to become part of Louisville's premier logistics team!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts
- Process orders, resolve shipping discrepancies, and provide real-time tracking updates
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Maintain detailed customer interaction records in CRM systems
- Identify process improvement opportunities and implement solutions
- Uphold company service standards with 95%+ customer satisfaction rate
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or logistics experience
- Weekend availability (Saturday/Sunday, 6 AM-6 PM shifts)
- Proficient with CRM software and Microsoft Office Suite
- Exceptional problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environment
- Valid driver's license required for occasional site visits