Job Description
Join our dynamic team at Metro Retail Solutions as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional customer experiences during our peak weekend hours at our flagship NYC location. This role offers immediate start for those available Saturdays and Sundays, with competitive pay and growth opportunities. Be the face of our premium retail brand while working in a fast-paced, supportive environment.
Responsibilities
- Deliver exceptional in-person customer service with product knowledge and brand enthusiasm
- Process transactions accurately using POS systems while maintaining security protocols
- Resolve customer inquiries and complaints with empathy and efficiency
- Assist with inventory management and visual merchandising during weekend shifts
- Collaborate with cross-functional teams to ensure seamless store operations
- Maintain cleanliness and presentation standards throughout customer areas
- Participate in weekend training sessions and product briefings
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or retail experience
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency with POS systems and basic technology
- Flexible schedule with weekend availability (Sat/Sun)
- Positive attitude and problem-solving mindset
- Professional appearance and demeanor